What will you say next?
Questão
What will you say next?
Diálogo (balão escuro e caixa branca): Você: I hear what you're saying, Isobel. And I appreciate that this is a significant additional pressure on your team. What you're suggesting could be a workable solution. If this is the direction you want to pursue, we'll need to initiate the project change request.
Santino: I don't know that this is necessarily the best solution yet... but at least we're starting the conversation. Lawrence: Agreed. Santino: —and whatever we ultimately decide to do, we'll have to follow the change control process to reevaluate risks, and measure them against the original contract and conditions. Isobel: Yes, of course, Santino, I understand. I think we can determine what's right for this engagement, and then we just need to get support from the rest of our team. That will be my job. Lawrence: Honestly I'm slightly... surprised, to hear IBM talking about potential changes, so early in the project. We're still finding our footing.
Feedback do instrutor (caixa azul): Narrator: There was a better option here. Simply agreeing with your clients without appraising them of the potential risks could set a dangerous precedent. Furthermore, at this point it's not about initiating the project change request: it's about assessing the proposed change in the project change control process. It would have been better to discuss the need for assessing the change, and its underlying risks and impacts, before agreeing to anything. What will you say next?
Alternativas
We will do whatever it takes to ensure that we are addressing your needs. Let's determine how best to assist you in getting the deliverables back to us more quickly while skilling up your team.
This is completely normal on projects— even at this stage, and even if it's a no-cost change. It's important to discuss the need for the change control process now. We're always assessing the implications of everything, including roles and responsibilities as planned in the statement of work versus actuals.
Any change we make will require all of us to follow the change request process, even if it's a no-cost change. It will take some time and may require additional insight from our Solutions and Risks teams to ensure that what we are suggesting is feasible. I just want everyone to be aware of this since this conversation is already predicated on delays on the Vencala side.
Explicação
Pelo feedback do instrutor, o problema da sua fala anterior foi concordar rápido demais e já falar em iniciar a mudança, sem antes avaliar a proposta no processo de change control (riscos, impactos, implicações no contrato/SOW, papéis e responsabilidades).
Analisando as alternativas:
- Foca em “fazer o que for preciso” e em acelerar entregáveis/treinar time — não enfatiza a necessidade de avaliar riscos/impactos antes de concordar.
- Enquadra como algo normal, e principalmente reforça que o correto agora é discutir a necessidade do processo de change control e avaliar implicações (incluindo SOW vs. realidade, papéis e responsabilidades) — isso casa diretamente com o que o narrador diz que teria sido melhor.
- Também fala de processo, mas adiciona um tom mais defensivo (“delays on the Vencala side”) e volta a ideia de “change request” de forma mais pesada; o feedback pede primeiro avaliar a mudança e seus impactos, não “predicar” a conversa em atrasos do cliente.
Portanto, a melhor continuação é a alternativa 2.
Alternativa correta: (B).
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