With that in mind, what will you say next?
Questão
With that in mind, what will you say next?
Transcrição do diálogo/encaixe de cena (caixa superior escura - "Você:"): "It's alright, Jaya. Patrick, may I ask that you formally document your team's concern and I will look into the matter. Santino will follow up with you directly once we determine what actions need to be taken."
Transcrição do pequeno diálogo seguinte: Patrick: "Yeah, sure. OK. That works." Santino: "You'll hear from me as soon as this is resolved." Patrick: "OK. Thanks, Santino." Santino: "Anything else we want to discuss before we wrap up?"
Transcrição do feedback do instrutor (caixa azul, narrador): "It's important to create a psychologically safe space in which all people feel free to speak up. A better, more emotionally intelligent approach would have been to thank Patrick for his candor before ensuring that both you and he actively collaborate on finding a solution. With that in mind, what will you say next?"
Alternativas
This has been a productive call, today. Thanks, everybody, for your time. I'd like to stress the importance of familiarizing yourselves with the governance and risk plans, how they will work, and how they will be managed. This is what is going to make this project a win-win for everyone. Please take a look at these items again after this call, and ensure that everything is clear.
Thank you all for your time, today. This has been an important level-setting to get the project kicked off in a positive way. I'm certain that if we stay mindful of what we've discussed, and share any concerns as they arise, we'll have a successful delivery. With a definition of what "good" looks like, let's all work together to ensure that we are managing client expectations.
I'd like to just finish today by stating that if there are other assumptions or dependencies that people have, I would encourage you to speak up now. As well, please familiarize yourselves with the statement of work. Let's actively manage the scope of this project to avoid unnecessary scope creep.
Explicação
O feedback do instrutor destaca que o ponto central é criar segurança psicológica, agradecendo a franqueza e incentivando que as pessoas levantem preocupações ao longo do projeto, mantendo colaboração e alinhamento.
Entre as alternativas:
- A 1ª foca mais em governança e planos de risco, mas não reforça tanto a abertura para preocupações.
- A 3ª puxa para suposições/dependências e controle de escopo, o que é útil, porém menos alinhado ao recado de “espaço seguro para falar”.
- A 2ª explicitamente reforça que todos devem compartilhar preocupações conforme surgirem, além de alinhar o que é “bom” e a gestão de expectativas — exatamente o tom emocionalmente inteligente e colaborativo solicitado.
Alternativa correta: (B).
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