As a team lead, you provide coaching to both team members and clients. Which of the following are ways you can help clients or improve your coaching skills? (Select all that apply.)
Questão
As a team lead, you provide coaching to both team members and clients. Which of the following are ways you can help clients or improve your coaching skills? (Select all that apply.)
Alternativas
Summarize or paraphrasing what was said.
Help clients gain awareness to achieve results.
Become a motivator who also creates opportunities for coaching.
Improve your listening skills by empathizing and observing reactions.
Explicação
A questão pede formas de ajudar clientes e/ou melhorar habilidades de coaching (marcar todas as corretas).
- Summarize or paraphrasing what was said.: é uma técnica clássica de escuta ativa; ajuda a confirmar entendimento e a alinhar expectativas.
- Help clients gain awareness to achieve results.: coaching busca aumentar consciência (insights) para promover mudança e resultados.
- Become a motivator who also creates opportunities for coaching.: um líder-coach incentiva, cria um ambiente propício e identifica momentos/oportunidades para conversas de desenvolvimento.
- Improve your listening skills by empathizing and observing reactions.: empatia e observação de reações (verbais e não verbais) elevam a qualidade da escuta e das intervenções.
Como todas as alternativas descrevem práticas coerentes com coaching eficaz, todas se aplicam.
Alternativa correta: (todas as opções).